Terms and Conditions - Aged Care and Mobility Access
Scope of programme
This programme is provided for members of the community with special mobility requirements due to age or disability.
Daycare centres, schools, clubs, church groups and other community organizations are encouraged to book general entry, a School Tour, or a Party under our marquee.
Booking and Payment
Booking date will be held at time of purchase.
Unfortunately we cannot accept payment over the phone.
Alterations by client request
You may request a change of date up to 48 hours prior to the event without penalty.
Alternative dates are subject to availability.
To request a change of date, please contact Farm reception.
Cancellations up to 48 hours prior to the event receive a full refund, less booking fees.
Cancellations within 24 hours of the event incur a 100% cancellation fee.
Add-ons may be cancelled independently of the primary booking.
To effect a cancellation, click the “Manage Booking” link in your confirmation email.
Booking alterations initiated by Collingwood Children’s Farm
We reserve the right to postpone or cancel bookings due to adverse weather, staffing and resourcing issues or other extenuating circumstances, up to 24 hours in advance.
If we cancel your booking, you will receive a full refund, less booking fees.
Inclement weather
Collingwood Children's Farm is an outdoor venue; please plan your visit accordingly and ensure guests wear weather-appropriate clothing.
To ensure the wellbeing of our beloved animals,
If temperatures reach 30°C, private Meet the Guinea Pigs sessions are cancelled.
If temperatures reach 35°C animal activities are cancelled farm-wide, including private Meet the Guinea Pigs and Meet a Pony sessions.
Vehicles onsite
To ensure the safety of our free roaming animals and pedestrian visitors including small children, vehicles must remain stationary unless led by a staff spotter.
Conduct
To ensure your own safety and that of your guests, and for the wellbeing of our beloved animals, we ask that visitors:
Closely follow all instructions given by farm staff.
Pay close attention to children and infants in the vicinity of animals.
Do not feed any of our animals. Doing so can harm their health and encourage antisocial behaviour.
While all care and duty is taken to ensure the animals are trained and well-suited for the activity, by participating you acknowledge the inherent risk of interacting with an animal including but not limited to any injuries or allergic reactions sustained by close interaction.
Guests are requested to arrive on time. Late arrival may result in a shortening of your visit.